Returns & Refunds

Our commitment to your satisfaction.

30-Day Return Policy

We want you to be completely satisfied with your AORA Collection purchase. We offer a 30-day return policy for any sealed, unused, and unopened fragrance bottles in their original pristine packaging.

Exceptions & Non-Returnable Items

For hygiene and quality control purposes, we cannot accept returns or exchanges on fragrances that have been opened, sprayed, or used. If the tamper-evident seal is broken, the item is considered final sale.

Damaged or Faulty Items

If your item arrives damaged or you believe there is a manufacturing fault, please contact our support team within 48 hours of delivery. Please include your order number and photographic evidence of the damage. We will expedite a replacement or full refund immediately.

How to Initiate a Return

To start a return, please visit our Contact Page and select "Order Support". Our team will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address. Return shipping costs are the responsibility of the customer unless the item is faulty.